Golden Tails Dog Walking Paw-licies
Welcome to the Golden Tails Family!

Thank you for trusting us with your pets. Our Paw-licies are designed to set clear expectations and ensure safe, consistent, and reliable care for every fur family we serve.

Please review them before booking so you know what to expect from our team. If you have any questions, we’re always here to help — just reach out using the contact information below.

For the most up-to-date contact details and communication options, please visit our website at goldentailsdogwalking.com

These Paw-licies are part of your Service Agreement and may be updated as needed. By scheduling services, you acknowledge and agree to the terms outlined below.

SECTION 1 — COMMUNICATION

Client Communication
All communication must go through the Precise Petcare portal to ensure accuracy and proper documentation. Messages are answered within 24 business hours (next business day if sent after hours).

Team Communication
For privacy and insurance compliance, Golden Tails team members cannot share personal phone numbers or social media accounts. All communication must remain within official company channels.

Travel & Time Zones
If you’re traveling, keep our local time (MT) in mind when submitting requests. International calling fees incurred will be billed to your account.

New Client Consultations
Before the meet & greet, please complete:
• Client profile
• Pet profile(s)
• Credit card on file

Additional meet & greets for updated routines or new pets are $30.

Pet Photo Release
With your permission, we may share your pet’s photo on our website or social media for promotional purposes only.

SECTION 2 — HOME CARE

Home Access
Booking services authorize Golden Tails to enter your home for scheduled care.

Job Sharing
For consistency and safety, Golden Tails does not “job share” with friends, family, neighbors, or other providers. Only our team may care for your pet during the service period.

Key Management
To ensure safe and reliable access to your home, we require two methods of entry:
1. A lockbox key kept on the property
2. A backup entry method (garage code, spare key, fob with concierge)

We cannot use keys hidden outdoors for safety and liability reasons.

Security Cameras
Please inform us of the location of any indoor cameras to protect sitter privacy during overnights or extended visits.

Parking
If parking fees are required for your residence, they will be added to your invoice with proof of payment. Providing private parking when possible is appreciated.

SECTION 3 — PET CARE

Leashing Requirements
All dogs remain leashed during walks for safety.

Pet Doors & Free Access
If your pet has free access to the outdoors or is loose inside while we are not present, Golden Tails is not liable for any accidents, injuries, or home damage that may occur during that time.

ID Tags
Dogs must wear a collar or tag with their name and your contact information.

Minimum Visit Requirements
To ensure safety and proper care:
• Most dogs do best with three visits per day, especially when their owners are out of town. However, dogs must be visited no less than every 12 hours.
• Cats must be visited at least once every 24 hours

No exceptions are made to these minimums.

Weather Policy
For safety reasons, we will modify visits when weather conditions are unsafe. Walks may be shortened or replaced with backyard time or indoor play when temperatures reach 90°F or higher or 20°F or lower, during lightning, thunderstorms or heavy rainfall, strong winds, or heavy snowfall.

Emergencies & Natural Disasters
Clients must provide a local emergency contact who can access the home. Sitters cannot remain in homes during unsafe conditions. Visits canceled due to inclement weather, evacuation, or natural disasters receive a credit valid for 3 months (90 days).

Pet Vaccinations
To protect all pets:
• Dogs must have current Rabies & DA2PP
• Bordetella required only if attending daycare/boarding
• Cats must have Rabies; FVRCP recommended (indoor-only cats may be exempt at our discretion)

Services may be suspended until vaccine records are provided.

SECTION 4 — BOOKING, PAYMENTS & CANCELLATIONS

Billing
All payments are processed through our secure client portal. Regular dog walks are billed on a set schedule; Payment is due on your booking date once your service request has been approved and confirmed by Admin.

Declined Cards
A $20 administrative fee applies to each declined transaction.

Cancellations
Dog Walks

• Cancellations made with 48 hours’ notice (by noon, two days prior) will receive a full credit.
• Cancellations made with less than 48 hours’ notice will be billed at full price.

Vacation Visits & Sleepovers

• 50% charge without 14 days’ notice.
• Deposits are forfeited for cancellations made within 48 hours of the service start date.
• Credits (not refunds) are issued when applicable and are valid for 3 months.

Booking Changes
All changes must be made through the portal. Requests with less than 48 hours’ notice cannot be guaranteed.

Early Returns / Late Departures
Your reservation time is held exclusively for your pet; therefore, the full reservation amount is due despite returning home early or departing later than expected.

Delayed Travel Policy
If your return is delayed, we continue care until you confirm you are home through the portal or “Home Safe” button. One follow-up message is sent if we haven’t heard from you by your scheduled end time. If no confirmation is received, we continue visits and bill accordingly.

Last-Minute Booking Fees
Visits scheduled under 48 hours incur a $15 fee. Additional mileage fees apply for Pet Taxi services.

Holiday Fees
A $15 surcharge per visit applies on designated holidays. Regular walking clients must provide one week’s notice for holiday cancellations.

Restocking Supplies
In the event that your pet’s food, litter, or medication runs out while your pet is in our care, a $30 shopping fee + item cost is added to your invoice.

SECTION 5 — AGREEMENT

By digitally accepting these Paw-licies, you acknowledge that you have reviewed and agree to the terms outlined above. These terms apply to all pets in your household and remain in effect until updated or terminated in writing.

In the event of a legal dispute between the parties that cannot be resolved without litigation, the prevailing party shall be entitled to attorney fees and cost.